Saturday, June 4, 2005

Acrobat 7.0 crash and solution

I have been trying to identify and solve a problem with Adobe Acrobat 7.0.
Here's the story...
When starting Acrobat several dialog boxes comes up saying:
'There was an error while loading the plug-in ‘Accessibility.api’. The plug-in failed to initialize.'
Then it follows with these api files same message:
Annots.api
DigSig.api
HTML2PDF.api
Multimedia.api
PKKLite.api

After that Acrobat crashes and says:
'Adobe Acrobat 7.0 has encountered a problem and needs to close. We are sorry for the inconvenience. '

The contents of the error report is:
AppName: acrobat.exe
ModVer: 7.10.3052.4
AppVer: 7.0.0.1333
ModName: msvcr71.dll
Offset: 000017e1

I tried to reinstall and repair Acrobat. Manually deleting files and registry entries. I even reinstalled Windows XP. It worked for a while but at some point Acrobat got this problem. I tried to make a system restore but that didn't help.
I also searched the web for tips but found none that worked.
I called the Adobe technical support and they had no idea. They recommended to install the product with a local administrator user without being in the network domain. I tried that as well.

Finally I found that one in-house installation put AcroForm.api (5.0.0.327) into the system32 folder. When I deleted that file Acrobat started to work as it should.

So if you too run into this make a search for misplaced acrobat files like the one I found. Adobe Reader 7.0 also got some problems because of this file.

Bengt Dahlgren AB among others selects JTB FlexReport

Bengt Dahlgren AB in Sweden, Renishaw Group in UK and Multiconsult in Norway has selected JTB FlexReport as their solution to have better control on their network licenses based on the FLEXlm or FLEXnet technology. E.g. details on what users are using the product most or less can be reported on as well as graphical reports as seen below. This is done for applications like ADT, AutoCAD, MagiCAD, MAP, Novapoint, Unigraphics, Matlab and others.

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