Tuesday, October 3, 2017

JTB FlexReport Services automatically stops – solution

Here’s a problem and solution I wanted to share that caused our network license monitoring solution JTB FlexReport (specifically the report Client/Service) not working.

Question: When using Test Service Engines I get the error: Please start the Services before testing. The remote name could not be resolved: 'localHost'. But I had started the services right before pressing the test buttons in the JTB FlexReport Service Configurator. The client configurator also shows error when testing service engines.

Another error showing in a dialog box and also in Windows Event Logs: Could not load type 'System.Runtime.Diagnostics.ITraceSourceStringProvider' from assembly 'System.ServiceModel.Internals. Version= Culture=neutral. PublicKeyToken=31bf3856ad364e35'.

When manually checking if the JTB FlexReport Auto Chart Service and JTB FlexReport Chart Service are running I find that they are not running and after starting them they stops directly.

.NET Framework 4.5 is installed.

Answer: This issue can be resolved by installing .NET Framework 4.5.2 or newer (http://www.microsoft.com/en-us/download/details.aspx?id=42642)
After that you will need to restart the server and the issue should be fixed.

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