The BSD (Building Solutions Division) product support team in Manchester,NH is currently looking for candidates to fill 2 open positions as Product Support Analyst.
"This is a third level technical position in Product Support, and requires a detailed understanding of either ADT, ABS or Revit, and knowledge of the AEC industries. An Analyst’s primary responsibility is to provide direct technical support to internal and external customers and partners via approved communication channels. An Analyst uses knowledge-based tools and works with colleagues to resolve technical issues. An Analyst is expected to follow reported problems through to their resolution, and work with colleagues to resolve complex issues. An Analyst may be assigned special projects including: documentation review, training material creation, Beta participation, product demos, and presenting technical forums. An Analyst reports to a Product Support Manager." More details and if you want to apply for the position.
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