Tuesday, June 5, 2012

Autodesk Sync Error Hotfix

Have you got this Sync Error: A customization sync error has occurred?

One way to avoid this is of course to sign out from the Autodesk account or disable the feature in Options > Online. See further details below on that.

In the system tray you might get Autodesk 360: Sync Error: An error occurred while synchronizing your documents with Autodesk 360.

Now there is a solution available for this Autodesk 360 Sync problem. Unfortunately the hotfix does not help to solve the error I have.

Hotfix - Persistent Autodesk Sync error in the system tray

This hotfix is for users that have a persistent Autodesk Sync error in their System Tray. Persistent errors can occur when uploading settings or files through publish and save to Autodesk 360.  Errors can also happen if you choose to automatically copy to the cloud.

Please consult the readme document for installation instructions. Be sure to install the correct update (32-bit or 64-bit) for your software.

Download here: DL19683742. This hotfix is for AutoCAD 2013 based products and Inventor 2013.

Here are some processes that you might see in Task Manager that are related to Autodesk Sync. I’ve seen that some of these processes have used a lot of CPU and RAM. I’ve seen that AdSync.exe have been using up to 1 GB in virtual size.

C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe

C:\Program Files\Common Files\Autodesk Shared\CloudFolderManager\AcCloudManager.exe

C:\Program Files\Autodesk\AutoCAD 2013\AcSettingSync.exe

Uninstalling Autodesk Sync


You cannot uninstall Autodesk Sync from the Control Panel, but you do not want your products Syncing your information to the Cloud.


To uninstall the Autodesk Sync component, you must first uninstall all the Autodesk products that rely on the component and then uninstall Autodesk Sync. (Re-installing products will also re-install the component.) So if you want to still have the newer Autodesk products installed, but don't want to have them using the Autodesk Sync functionality, you will need prevent the Autodesk Applications from using this component in an alternative way.  

Alternative to Uninstalling Products That Use Autodesk Sync

Autodesk Sync is a desktop software component of the Autodesk 360 cloud platform. Some Autodesk desktop applications rely on this technology to move data between the local desktop environment and Autodesk 360.

  • AutoCAD 2013 and AutoCAD 2013 Vertical Products use Autodesk Sync for Customization Sync, Online Documents, and the Share Document feature.

  • Inventor 2013 uses Autodesk Sync when you choose Save & Send to Cloud.

  • Showcase 2013 uses Autodesk Sync when you choose Publish > To Web.

Rather than uninstalling the Autodesk applications that rely on Autodesk Sync, below there are two suggestions for keeping Autodesk Sync installed, but preventing the Autodesk applications from using the component.

Sign out of your Autodesk Account

Autodesk Sync only synchronizes data when signed in to your Autodesk Account--and even then, only when you use features that rely on the component.

The simplest way to keep Autodesk Sync from running at all on your computer is to sign out of your Autodesk Account. You can tell if you are signed in because your Autodesk ID will appear in the InfoCenter (AutoCAD and Inventor) or in the status bar at the bottom of the main window, (Showcase). If you see the words, "Sign In" instead your Autodesk ID, the sync component will not run – it only runs when there is a signed in user.

Note: Your Autodesk Account Sign In is linked globally to every Autodesk application. If you sign out in any application, say AutoCAD, for example, you will be automatically signed out from every other Autodesk application on the same computer.

Don’t use the Autodesk 360 Features

AutoCAD and AutoCAD vertical products

Instructions to disable Autodesk 360 after signing in:

  • Go to the Options dialog

  • Choose the Online Tab

  • Uncheck  “Enable Cloud Storage”

  • Uncheck “Sync my settings with the Cloud”

  • Click OK to close the Options dialog


Instructions to not use Autodesk 360 after signing in:

  • Do not use the feature “Save and Send to Cloud”  in the Online panel


Instructions to not use Autodesk 360 after signing in:

  • Do not use the feature "Publish Web Presentation..." in the File Menu
  • Do not use the feature "Publish > To Web" in the task UI

Applies to:
AutoCAD 2013
AutoCAD Architecture 2013
AutoCAD Civil 3D 2013
AutoCAD Electrical 2013
AutoCAD LT 2013
AutoCAD Map 3D 2013
AutoCAD Mechanical 2013
AutoCAD MEP 2013
AutoCAD P&ID 2013
AutoCAD Plant 3D 2013
Autodesk 360
Autodesk Inventor 2013
Autodesk Showcase 2013
Autodesk Showcase Professional 2013


How to turn on logging for Autodesk Sync Features


You are experiencing Sync Errors when using an Autodesk product.  Autodesk will need to review the log files related to your product and will ask you to send them the sync log file so they can see what is happening.  Since the log files are disabled by default, you will need to enable logging first.


When you are asked to send an Autodesk employee the sync log file, you will first need to enable this function.

There is a registray key wrapped in a zip file that needs to be enabled for the log files to be collected on your computer.  Here are the steps to enable the logging:

  • Sign out of Sync inside AutoCAD or any other Autodesk product using Sync.
  • Close AutoCAD or any of the Autodesk products that are using Sync
  • Using Task Manger, make sure the flowing applications are no longer running--if they are, you need to terminate them:
      • acad.exe
      • accloudmanager.exe
      • acsettingsync.exe
  • Using Task Manger: terminate AdSync.exe process
  • Using REGEDIT.exe: create DWORD registry entry, EnableLog=1 in HKCU/Software/Autodesk/Autodesk Sync
  • To turn verbose logging on, create String registry entry LogLevel=Verbose in HKCU/Software/Autodesk/Autodesk Sync
  • Double click the reg file to enable the logging.
  • Restart your computer and launch AutoCAD or the product that needs logging enabled.  
  • Sign into Sync if you are not already signed in. 
  • Run for at least 30 minutes to let the log file gather information.  
  • Using Windows explorer, navigate to the location of the log file.  

    Then for Windows 7 and Vista navigate to the file location and send us the correct files:

    C:\Users\<user login id>\AppData\Local\Autodesk\AutodeskSync

    Select the following files and then right click and select “Send to” Compressed (zipped) folder

    We will want the following files.

  • AdSync.db
  • AdSync.log

    By default the name will be “AdSync.zip” We suggest renaming the file with your name and what product it was from so we know it is from you: AdSync_ACAD_2013_first_Last.zip

  • TS19838237

    If you still experience problems with Autodesk Sync you can leave feedback at Community-powered support for Autodesk 360.

    Autodesk Sync issues when installing a 2013 release product

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