Friday, April 21, 2006

DWG TrueView 2007 major problems

There are some serious problems with the newly released DWG TrueView 2007 with support for AutoCAD\ADT DWG 2007 files that I recently blogged about.

You only have the chance once to make DWG TrueView use hardware acceleration and after that you cannot make changes because there is no way to start the dialog box other than with this registry hack. Change the value of the registry key below to 0 (zero) to be able to get the Performance Tuner notification. Then you can right click on the icon and select Launch Tuning dialog.

HKEY_CURRENT_USER\Software\Autodesk\DWG TrueView\R3\DWGVIEWR-5001:409\3DGS Configuration\GSHEIDI10\FirstRun

If you have multiple users using a PC or multiple login accounts DWG TrueView does not play well.

Secondary install is started if a new windows user logs in and starts to use DWG TrueView for the first time. The problem with that are many.

First this comes up: --------------------------- DWG TrueView --------------------------- This version of DWG TrueView was not installed properly and some features may not run correctly. You should reinstall DWG TrueView immediately to make sure all features are working properly. Do you wish to continue anyway? --------------------------- Yes No --------------------------- Selecting No gives: --------------------------- DWG TrueView Error Aborting --------------------------- FATAL ERROR: Unhandled e06d7363h Exception at 7c81eb33h --------------------------- OK --------------------------- Selecting Yes gives: --------------------------- DWG TrueView --------------------------- Unable to load profile file. Some profile information saved in last session may not be restored. --------------------------- OK --------------------------- If you launch the tuning dialog box the following error comes up several times: --------------------------- DWG TrueView --------------------------- Please enter an integer between 1 and 60. --------------------------- OK --------------------------- If you start Tools>Options DWG TrueView locks up completely If you then try to start by double-clicking a dwg file you might get this one: --------------------------- DWG TrueView Error Aborting --------------------------- FATAL ERROR: Unhandled Access Violation Reading 0x0020 Exception at 7cb4e1h --------------------------- OK ---------------------------

The only solution is to uninstall and install again. And if another user logs into the PC uninstall and install is again needed (reinstall or repair doesn't help). If the user account does not have administrative rights to install DWG TrueView will hardly work at all. For example Power Users.

As soon as I find or is notified about a solution to these problems I will post about it. Until then I will not install DWG TrueView unless really needed.

1 comment:

  1. Restored comments

    Jason Keen said...

    I posted the fix on the autocad site where this was linked from. It's a bit tedius but does work. A good IT person can figure how to get it to work for several people to be deployed correct with the information I provided.
    April 25, 2006

    Anonymous said...

    Jason, could you please provide the link to your solution? I searched the autocad/autodesk site and could not find you post. Thanks.
    May 23, 2006

    Anonymous said...

    Jason, you can disregard. I found it. Thanks.
    May 24, 2006

    JoshG said...

    "Jason Keen said... I posted the fix on the autocad site where this was linked from."

    Anybody know where this is posted exactly or what the URL is? Thanks!

    JoshG
    Portland, OR
    June 06, 2006

    joshg said...

    I found a resolution by first repairing the Microsoft DotNet 2.0 framework, then reinstalling DWG TrueView 2007.
    June 07, 2006

    Anonymous said...

    Hi there,

    Having the same problem at the moment but can't find your resolution on the Autocad websit...

    Any chance of posting a link to it?

    Cheers :o)
    June 07, 2006

    Anonymous said...

    Try this to get TrueView DWG 2007 working:

    • Right click MY COMPUTER
    • At SYSTEM PROPERTIES, select the ADVANCED tab
    • Under Performance hit the SETTINGS button
    • At the Performance Options window select the DATA EXCECUTION PREVENTION tab
    • Select the ADD button
    • Navigate to C:\Program Files\Autodesk\DWG TrueView and select DWGVIEWR.exe
    • Ensure that "DWG Trueview Application" is checked
    • Hit APPLY then OK at the Performance Options window
    • Hit OK at the Systems Property window

    You should be able to fire up the DWG Trueview program now.

    Just another annoying Microsoft feature that has no consistency


    Heathen :D
    January 26, 2007

    Anonymous said...

    that with the Data Execution Prevention helped me. I could not start the viewer at all. Thanks !
    February 02, 2007

    mike m said...

    I seem to be getting this to run on Windows 2003 terminal server by setting DEP properly and running in Windows XP compatibility mode.

    -mwm
    February 08, 2008

    GK said...

    I can agree to mike m, got it running on a Windows 2003 Terminal Server applying the DATA EXCECUTION PREVENTION posted by Heathen and the Windows XP compatibility mode.

    Thanks for helping.
    February 20, 2008

    Anonymous said...

    Since I did the 'Data Execution Prevention' everything is working well!

    Thank you very much!
    June 10, 2008

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