Friday, February 2, 2007

Problem with Mozy on Windows XP and opened/locked files

I have started to get SnapshotError0 using Mozy online backup and followed the advice here but it didn't help. This was the response from Mozy support:

Microsoft has a program running on your computer called the Volume Shadow Copy Service or VSS. VSS is the best option out there for backing up open and locked files. When we chose to use VSS, it was fully supported by Microsoft. Recently, Microsoft has made the decision to stop supporting VSS in Windows XP. It is apparently fixed and supported in Windows Vista, which will be released in January of next year, and in Windows Server 2003.

Why is it still showing "Open/locked file support" on your website when it does not work?

It does, for 99% of our users. Unfortunately, the remainder of our users have trouble. We're continuing to work on a fix, but again, this is Microsoft's software and they have declared an end to Windows XP's support cycle with regards to VSS. This being the case, I would again recommend upgrading to Vista when you have the chance.

Do you have this problem too? Do you have a solution for the VSS problem?

1 comment:

  1. Restored comment

    john said...

    I am having the same problem. I was given the following reply "Microsoft has a service running on your computer called Volume Shadow Copy Service or VSS. VSS is the best option out there for backing up open and locked files. When we chose to use VSS, it was fully supported by Microsoft. Recently, Microsoft has made the decision to stop supporting VSS in Windows XP. It is apparently fixed and supported in Windows Vista, which will be released this month, and in Windows Server 2003.

    When VSS fails to back up an open or a locked file, Mozy logs an error and continues to back up your other files, so there's no worry that your other files are not being backed up. It's just a few files in use that aren't being backed up.

    Our recommendation is that you do one of the following things:

    1. Upgrade to Windows Vista this month. If you are a Mozy Plus user, I'll extend your subscription length for another two months to give you the chance to upgrade to Windows Vista once it becomes available. Let me know if you would like to take me up on this.

    2. Upgrade to Windows Server 2003 and sign up for Mozy Pro at www.mozypro.com.

    3. Open your history and see which files failed to back up. I show the following three files: [these were 3 Outlook files]



    Then close the program that would typically use them to be able to run a backup. You can also log out of your computer and allow scheduled backups to run without your programs running. This will solve this problem because Mozy runs as a service and will back up regardless of whether you're logged in or not.

    If you have any questions, let me know."

    Having closed down Outlook it worked - but of course its not the offered service!
    February 14, 2007

    ReplyDelete

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